Your Premium Choice for Saddles & Tack

Returns Policy


Here at KUDASTORE.COM we understand how important return options are to the consumer. Our return policy is very simple. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you are not satisfied with the workmanship or fit of your saddle you may return it for a full refund, or exchange less shipping and handling within 10 days.


For a full refund of purchase price, we expect the saddle to be in excellent condition, we also understand that to properly try or test ride the saddle you have to go out and ride it. As long as the saddle shows no signs of misuse or abuse there will be no penalty or a restocking FEE, and of course NO QUESTIONS.


Please inspect your products upon arrival. Any damage to products also due to shipping must be immediately reported. Any scratches, marks, or discolorations will be charged for accordingly. The saddle must be mailed prepaid, insured and traceable.


You should expect to receive your refund within four (4) weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Items not returned within 30 days are subject to a 15% restocking fee. On exchanges an additional shipping fee will be incurred. If that is the case and the item is damaged please contact us promptly and we will arrange for you to get a new item. Items that individual seek to return should still have the appropriate tags and be in new condition, meaning that items should not have marks from horse wear or dirt, if the product being returned does not meet these conditions, we will be unable to process the return.


Certain items will not be accepted for return such as sprays, bits, books, CD's, DVD's and vaccines. Items that have been previously replaced because they were defective, damaged or incorrect are not returnable.


A full refund, minus shipping, will follow after return of the saddle in resalable condition. It is really very simple, when your return a saddle, return it in the condition you would like to receive a saddle if you were making a purchase!


Replacements will be forwarded strictly after the products have been returned and have been inspected by us. If the replacement item is not in stock, it will be ordered in from our supplier. Wait times may apply. Please return the item/s via registered, trackable and insured post only. There are no returns 'for change of mind' under any circumstances. If the saddle you ordered has customisations that deem the saddle to be a custom order, then no return is possible, except for warranty issues.

Warranty


KUDA SADDLERY & TACK warrants to the original purchaser of a saddle. For five (5) years (as long as the original purchaser owns it), we will cheerfully repair or replace a broken tree. This, of course, provides that the saddle has not been subjected to misuse, negligence or accident. Shipping charges to be paid by the purchaser.


Manufacturing faults and defects are covered by the standard statutory and the stated manufacturer's warranty. Refunds or replacements will be forwarded after the products are returned and have been inspected by us.


Damage resulting from misuse or neglect of the product is not covered under this warranty. Cosmetic and appearance changes to the natural leather products are a fact of nature and are not covered under this warranty.


Each saddle tree comes with a 5-year limited warranty to be free of original defects, in material and workmanship in normal use from the date of purchase. This warranty is expressly limited to the repair or replacement of the saddle tree and KUDA SADDLERY & TACK shall not be responsible for any consequential damage or loss occasioned by the use of its products. This warranty is void if the saddle is used in a commercial or rental application. Please contact KUDA SADDLERY & TACK prior to any return or warranty service.


KUDA SADDLERY & TACK warrants its Leather-Flex Tree saddles and tack, to the original purchaser only, to be free of defects in materials and workmanship for one (1) year from the date of purchase. Determination as to whether a product is defective, or is not defective, is determined solely, by KUDA SADDLERY & TACK. Shipping to return a product to KUDA SADDLERY & TACK, for defective determination, is borne by the purchaser. Freight to return the product to the purchaser is borne by KUDA SADDLERY & TACK, in the USA only.


The company will repair or replace, at its sole discretion, any product found by the company to be defective, for use as intended, after return to, and examination by, KUDA SADDLERY & TACK. This LIMITED ONE YEAR WARRANTY does not cover incidental damages or consequential damages caused by misuse, abuse, accident, or neglect caused by any person(s) or thing(s), purchaser’s sole remedy being repair or replacement, at the sole discretion of KUDA SADDLERY & TACK.


Functional alteration of any kind, by the purchaser, dealer, or other person(s), to the product specifically voids this warranty. These warranties become null and void if you make any modifications to the saddle.


We at KUDA SADDLERY & TACK would also like to remind you that there are inherent dangers in the sport of riding horses. Under no circumstances will KUDA SADDLERY & TACK be liable for any consequential loss, cost, damage or injury arising from the use of any saddle or tack sold. In using the products, you understand and agree to assume all risks and hazards, including the possibility of injury to your horse, yourself and others, that are inherent in this activity. Please be safe.

Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.


Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.